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Frequently Asked
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The app brings together property management, contract management, rent reminders, billing records, repair handling, and move-out inspections in one place. Tasks that used to be scattered across LINE, Excel, and paper contracts are now managed in a single system, reducing manual tracking and missed items.
Yes. Landlords can create multiple property records on the platform and view rental status, contracts, rent, and management records for each one. For landlords managing several properties at once, it provides a much clearer picture of each unit.
Yes. The system sends notifications for rent payments, contract expirations, viewing appointments, repair progress, and more. Landlords stay on top of important matters in real time without constantly checking messages.
Yes. The workflows are designed around real rental management scenarios, so landlords can follow step-by-step guidance to set up listings, manage contracts, view billing, and handle repairs. If questions come up, tutorials and customer support are available to help.
Landlords can create a property record on the platform, including basic details, photos, rent, equipment, lease conditions, and other notes. Once the record is complete, the property can be managed, listed, and rented out following the platform workflow.
We recommend preparing basic property details, owner identification, property photos, an equipment inventory, rent details, a seal (stamp) image file, and lease conditions. The more complete the information, the smoother the subsequent leasing, contract signing, and handover management.
We recommend confirming that the air conditioner, water heater, bed set, refrigerator, washing machine, door lock, and utility fixtures are all in working order. Creating an equipment inventory also makes move-in handover and move-out inspections easier to compare.
Yes. The platform consolidates listings, contracts, billing, repairs, and move-out workflows across multiple properties. For teams managing a large rental portfolio long-term, it reduces manual workload and standardizes processes.
Yes. The platform supports contract creation, online signing, contract lookup, and lease term management. Completed contracts are stored in the system, giving landlords a clear view of every lease and easy access whenever needed.
Yes. The system sends reminders before the contract expires, helping landlords arrange renewal, move-out, or re-listing ahead of time. This prevents vacancy periods or administrative delays caused by missed expiration dates.
Before the lease expires, landlords can decide in advance whether to renew, end the tenancy, or re-list the property. Renewals and new contracts can also be handled through the platform, avoiding gaps or confusion between lease periods.
Yes. Landlords can view bills, payment records, and collection status on the platform. Instead of digging through messages or reconciling by hand, landlords can see at a glance whether each rent payment has been made.
Yes. The system sends rent payment reminders to tenants and makes it easier for landlords to track collection status. For landlords, this cuts down on repeated follow-ups and manual checking.
Not necessarily. The platform helps create bills and view payment records and collection status, making rent much easier to track. Compared with manual bookkeeping, systematic management reduces missed entries, forgotten follow-ups, and reconciliation errors.
When a tenant submits a repair request, the landlord or property manager can review the details, photos, and status on the platform. Keeping the repair workflow in the system prevents messages from getting lost and makes it easy to track progress.
Yes. With contracts, billing, repairs, and inspections all recorded on the platform, both parties can confirm the status from the same system data. Compared with relying on verbal agreements or chat messages, system records are clearer and help prevent future disputes.
At move-out, we recommend checking furniture, walls, appliances, utility bill settlement, keys or lock permissions, and the overall condition of the property. Compare against the move-in inspection records to identify any damage, unpaid fees, or items to deduct from the deposit.
The biggest benefit is bringing structure to rental management. From property setup, contract signing, and rent reminders to repair handling and move-out inspections, everything is recorded on the platform — reducing manual tracking, scattered records, and management disputes.
Smart locks reduce the management risks of handing over, losing, copying, and retrieving physical keys. With permission-based access control, landlords can easily arrange viewings and move-ins, and adjust access after move-out, making rental management far more efficient.
Smart locks work well for rental studios, whole-unit rentals, multi-unit management, viewing appointments, vacant property management, and revoking access after move-out. For landlords and property managers, they eliminate time spent handing over keys and keep a clear record of who comes and goes.
It depends on the door type, the existing lock, and the device specifications. Before installation, we recommend checking the door panel, frame, lock hole dimensions, and site conditions to determine the most suitable installation method.
Yes. You can set different access levels to suit your needs — for example, landlord, tenant, property manager, or temporary viewing visitors. Permission-based access reduces the circulation of physical keys and makes it easy to adjust or revoke access later.
Yes. After a tenant moves out, the landlord or property manager can adjust or remove their lock access through the system settings. This reduces the risk of unreturned or copied keys and keeps post-tenancy access under control.
Smart locks typically provide low-battery alerts, and we recommend that landlords or property managers check battery levels regularly and replace batteries in time. If the battery does run out, the exact procedure depends on the lock model and on-site setup — follow the operating instructions or contact your property manager for assistance.
Yes. Depending on the device features and system settings, the smart lock keeps usage records that help landlords and property managers understand how the lock is being used. For multi-unit management, viewing appointments, or confirming access after move-out, these logs provide a clearer basis for management decisions.
Yes. The smart lock works together with the app based on your system settings, helping you manage lock permissions, usage logs, and related operations. Available features depend on the device model and platform configuration.
Through the app, tenants can view lease details, payment status, billing history, repair requests, contract notifications, and move-out procedures. Managing everything in one place reduces back-and-forth questions and helps tenants stay on top of their rental information.
Yes. Tenants can review the contract and complete the signing online by following the guided steps. Once signed, the lease is stored in the system for easy future reference and management.
Yes. Depending on the configuration, the platform supports online payment methods such as credit card, bank transfer, or other designated options, and tenants can view bill status and payment history. The payment methods actually available depend on the lease terms and platform settings.
Tenants can submit a repair request through the app or platform, describing the issue and uploading photos so the landlord or property manager can arrange follow-up. For move-out, tenants can give advance notice as specified in the lease, then complete the handover inspection, fee settlement, and deposit return through the platform or standard management process.